Many business owners are familiar with traditional landline phone systems. Differences between analog and cloud-based phone systems As long as you have a strong internet connection (at least 1 Mbps per user), you’ll enjoy unlimited calls in HD quality. Do you occupy an office, or are you fully remote? Either option works great with small business VoIP. The next area to consider is your technology needs. You can also integrate with business applications like Zendesk, Five9, and Microsoft Teams. Business integrations Connecting your company’s phone system to CRM (Salesforce, HubSpot, Zoho, etc.) and email (Microsoft Outlook and Gmail) applications improve workflows throughout the office.Contact center Serve customers using a call center (voice calls) or a multi-channel contact center - and you want it integrated with your PBX system.Toll-free number Pick a non-local business phone number for a professional and consistent customer experience.Call forwarding Never miss an important call again with automatic call forwarding to any team member or mobile phone.Auto attendants Deliver useful messages and provide an easy way for customers to reach the right department with a touch-tone-based IVR. ![]()
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